The Land Registration Office branch in Hai Ba Trung District is fully equipped with facilities to serve organizations and individuals processing administrative procedures. Photo: Thu Hang. Photo: Thu Hang

Chairman of the Hanoi People's Committee, Tran Sy Thanh, has issued Decision No. 63/2024/QD-UBND to redefine the operational framework, roles, and obligation of the city’s Public Administration Service Center. The move aims to enhance administrative efficiency and improve public service quality.

Operating directly under the Hanoi People’s Committee, the Public Administration Service Center is tasked with advancing administrative reform, streamlining services, and accelerating digital transformation. Core responsibilities include managing administrative procedures, implementing “one-stop” and “interlinked” service models, digitalizing document processing, and serving as a central hub for public information and support.

With legal status and its own financial accounts, the Center reports both to the People’s Committee and the Chairman of Hanoi while also adhering to guidelines from the Government Office. Currently headquartered at 197 Nghi Tam Street, Yen Phu Ward, Tay Ho District, the Center is temporarily operating from floors 1, 10, and 11 at 258 Vo Chi Cong Street, Tay Ho District, until renovations are completed.

The Center’s structure includes four key departments: Administration and Operations, Procedure Control, Inspection and Supervision, and Restructuring with a “One-Stop” Service Organization. Additionally, two major support units, the Systems Management and Application Development Center and the Customer Support Center, further enhance its operational capabilities. Service branches in Hanoi’s 30 districts and towns provide enhanced local accessibility.

This operational framework, effective October 24, 2024, underscores Hanoi’s commitment to administrative modernization and greater public engagement.

Hoang Nam

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